I HAVE NOT RECEIVED MY REFUND?

We expect most parcels to be refunded within 7 days of reaching us. please note this does not include your bank's processing time. We will email you to let you know once your refund has been processed. If you have received a refund confirmation email but can’t see the funds in your account, please contact your bank/card issuer for further information.

WHEN WILL MY ORDER BE DISPATCHED?

We dispatch parcels daily throughout until midnight for next day delivery?
You will receive your dispatch confirmation by email, along with your tracking number, once your parcel is with your courier.

WHEN WILL MY ORDER ARRIVED?

UK Standard deliveries will arrive within 4 working days.
Express/Nominated Day deliveries will arrive on your chosen day.
Next day Deliveries will arrive the following day between 8am til 6pm

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at sales@louloumalgocio.com

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill incorrect details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to louloumalgocio.com system for your order.
It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and PayPal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

WHAT SHOULD I DO WHEN ORDER PLACED HAS FAILED?
Steps:
A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn’t work, you can copy the goods list including item number, size and colour; send us by email together with your username on our site, and also your full shipping address. We’ll place the order for you and then let you know.

WHAT WILL HAPPEN IF THERE ARE OUT-OF-STOCK ITEMS IN MY ORDER AFTER PAYMENT?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund it back to you.

DO I HAVE TO PAY IMPORT DUTIES OR TAXES FOR ORDERS OUTSIDE THE UK?
LouLou & Malgocio orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

WHAT CURRENCY CAN I PAY WITH?
Loulou & Malgocio allows payments to be made in British Pounds Sterling (GBP), Euros (EUR) and US Dollars (US).
As a guide you can check the current exchange rate with your currency on this Currency Converter website to see how much you'll be paying in your own currency. However, this is only an estimate as your card issuer may have used a different exchange rate or applied extra charges.

WILL I RECEIVE CONFIRMATION THAT MY ORDER IS SUCCESSFUL AND ON ITS WAY TO ME?
Once you have successfully submitted your order, you will receive an automated email confirming your order details and you'll receive a despatch confirmation email when your order is despatched for delivery.

CAN I ADD ITEMS, CHANGE OR CANCEL MY ORDER ONCE I'VE CONFIRMED IT?
Once you place your order, you can no longer add items, change or cancel your order. However, you can easily return any unwanted items to us for a refund (please see our Returns page for more info).

CAN I PLACE MY ORDER OVER THE PHONE?
Presently, we cannot take orders by phone; all orders should be placed online.

I HAVE RECEIVED A FAULTY OR INCORRECT ITEM IN MY ORDER
If you think there is a fault with an item you have received, please return it to us to assess.
For details on how to return your faulty items, please see our Returns page.

HOW CAN I KEEP UP TO DATE WITH LOULOU & MALGOCIO PRODUCTS AND NEWS?
You can subscribe to receive all the latest fashion news and updates from Loulou & Malgocio any time by entering your email address at the bottom of our website pages. You can also opt in to our email newsletters when you create an account; just tick the box to sign up.

HOW DO I REMOVE MY EMAIL ADDRESS FROM YOUR MAILING LIST?
You can remove yourself from our email mailing list or update your preferences by clicking on the unsubscribe link at the bottom of the email you receive from us. If you have an online account, you can update your newsletter preferences or unsubscribe within My Account

HOW DO YOU PROTECT MY PERSONAL INFORMATION?
Shopping online should always be as secure as shopping in store; your privacy is important to us. We will only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances clearly stated in our Privacy Policy, which can be found in our Terms and Conditions page.
Loulou & Malgocio operates a fraud prevention policy and undertakes searches for the purpose of verifying your identity & details. Agencies we use may check details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. By submitting your order you agree to this.

WHY CHOOSE US

Free Shipping

Spend over £60 to get free next day delivery. As soon as your order is dispatched, you will receive an email along with tracking details.

100% money back guarantee.

We guarantee to refund any item you are not completely happy with.

Online Support

Our Customer Service team are available Monday to Friday, 9.00am to 5:30pm, excluding bank holidays. You can email us directly with any queries you may have.

HAPPY CUSTOMERS

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